Shipping

As you know all the pieces you see here are handmade by moi, which means that I need to spend as much time as I can making. Which needs me to be efficient with all the other ways I can spend my time.

For that reason, as much as I understand you'd love to have your TLT right away, I hope you will understand that I can only ship orders once a week - usually on a Friday.

If something is urgent (for a special occasion for example) -- then email me to let me know, and I'll see what I can do to accommodate you.

Under normal circumstances though, shipping is once a week on a Friday.

Shipping is free worldwide, for std. speed postage, tracked and signed for.

Returns

I'd be more than happy to answer any questions you might have about a piece before you decide to purchase it. I want to make sure, as much as possible, that you are over the moon with what you've chosen.

And because each Totem is lovingly handmade, bear in mind that it is not chemically treated or machine manufactured in a production line. So it's likely to have some minor inconsistencies, and any two matching pieces would most likely not be 100% matching - that's just the nature and beauty of handmade stuff.

With that in mind, please make sure you're happy with the "beauty of handmade" imperfections.

I of course aim to provide you with a sound and safe product. But if you find yourself deeply unhappy with your Totem, please email me to arrange the next steps.

Anita :o)

Anita Chaperon

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